Terms of Service

1. Who we are

Saral (“we”, “us”) is operated by Deshwal & Co. These terms govern your subscription to and use of the Saral platform at getsaral.co.uk. By creating an account or using the service you agree to them on behalf of the business you represent.

2. Your account and your data

You are the controller of the data you and your team put into Saral, including data synced from your Xero organisations; we process it to provide the service. We never sell your data. Access to your data is scoped to your own billing group — no other customer can read or write it.

3. Subscriptions, trials and pricing

• Every plan starts with a 14-day free trial. Nothing is collected during the trial.
• Published prices apply. Price increases are announced at least 30 days before they take effect, by email to affected subscribers, and apply only to billing periods starting on or after the effective date. Decreases may apply immediately.
• Usage charges (documents pushed to your accounting system, fulfilled purchase requests) are billed monthly in arrears at the published rates. Purchase orders, supplier statements, GRNs and delivery notes are free, however many are processed.
• Seats above your plan’s included allowance bill at the published per-user rate; they are never blocked.

4. Payment

Invoices are collected by Direct Debit through GoCardless under the Direct Debit Guarantee. Your bank details are entered on GoCardless’s secure pages and are never seen or stored by Saral. If an invoice cannot be collected we will tell you and retry; access to paid modules may be suspended while an invoice remains unpaid more than 30 days after its due date, and is restored when it is settled.

5. Cancellation and refunds

• You can cancel any module, or your whole subscription, from your own settings at any time — no notice period, no call.
• Access runs to the end of the period you have paid for. Amounts already paid are not refunded.
• Usage you incurred before cancelling is billed on your final invoice, because it happened.

6. Your data after you leave

• For 30 days after your subscription ends, you can log in read-only and export your data.
• For a further 60 days your data is retained offline and can be restored if you return.
• 90 days after your subscription ends, your data is permanently deleted. We send reminders before that happens.

7. Service and support

We aim for high availability but do not warrant uninterrupted service. Support is by email at accounts@getsaral.co.uk. We may update the service continuously; we will not remove a capability material to your use without reasonable notice.

8. Acceptable use

Don’t use Saral to break the law, infringe others’ rights, probe or disrupt the service, or process data you have no right to process. We may suspend accounts that do.

9. Liability

Saral supports your accounting processes; it does not replace professional judgement, and you remain responsible for the accuracy of what you file and pay. To the extent permitted by law, our aggregate liability in any 12-month period is limited to the fees you paid us in that period. Nothing limits liability that cannot be limited by law.

10. Changes to these terms

We may update these terms; material changes are notified by email at least 30 days before they take effect. Continuing to use the service after that date is acceptance.