Terms of Service

1. Who we are

Saral (“we”, “us”) is operated by Deshwal & Co., the trading name of Vikas Deshwal, a chartered accountancy practice run as a sole trader in England. These terms govern your subscription to and use of the Saral platform at getsaral.co.uk. By creating an account or using the service you agree to them on behalf of the business you represent.

Business address: Flat 36, Culvert West House, Masons Avenue, London HA3 5FH (as registered with the Information Commissioner’s Office). Contact: accounts@getsaral.co.uk. VAT: the practice is not VAT registered; no VAT is charged on Saral subscriptions. Professional body: ACCA (the Association of Chartered Certified Accountants); the firm is bound by ACCA’s Rulebook and Code of Ethics and Conduct. ICO data protection registration: ZC112566. These details are given to meet the Electronic Commerce (EC Directive) Regulations 2002 and business-name disclosure rules.

2. Your account and your data

You are the controller of the data you and your team put into Saral, including data synced from your Xero organisations; we process it to provide the service. We never sell your data. Access to your data is scoped to your own billing group — no other customer can read or write it.

Our processing on your behalf is governed by our data processing agreement (version 1.0; UK GDPR Article 28 terms), which forms part of these terms, and uses only the service providers on our subprocessor list, each bound by equivalent written terms; we give 30 days’ notice before adding one. Where a feature reads a document, e-mail or image with an AI service, the content is sent to that provider under terms that forbid training on it, a person confirms the result before it is acted on, and the feature can be switched off per activity in your settings. Workers and candidates whose data you put into Saral are told how it is used by the worker privacy notice; you remain responsible for having a lawful basis to process their data.

3. Subscriptions, trials and pricing

• No free trial. 50% off your first month. Billed monthly in arrears by invoice (Direct Debit available); cancel any time — access runs to the end of the paid month. No card is needed to sign up.
• Published prices apply. Price increases are announced at least 30 days before they take effect, by email to affected subscribers, and apply only to billing periods starting on or after the effective date. Decreases may apply immediately.
• Usage charges (documents delivered to your accounting system, fulfilled purchase requests) are billed monthly in arrears at the published rates. A document is charged once, in the month it is first delivered — posted to your ledger as a bill or credit note, or filed to a supplier’s contact record. Purchase orders, supplier statements, GRNs and delivery notes are free, however many are processed.
• Users bill at the published per-user rate, beyond any allowance a plan includes; they are never blocked.

4. Payment

Invoices are collected by Direct Debit through GoCardless under the Direct Debit Guarantee. Your bank details are entered on GoCardless’s secure pages and are never seen or stored by Saral. If an invoice cannot be collected we will tell you and retry; access to paid modules may be suspended while an invoice remains unpaid more than 30 days after its due date, and is restored when it is settled.

5. Cancellation and refunds

• You can cancel any module, or your whole subscription, from your own settings at any time — no notice period, no call.
• Access runs to the end of the period you have paid for. Amounts already paid are not refunded.
• Usage you incurred before cancelling is billed on your final invoice, because it happened.

6. Your data after you leave

• For 30 days after your subscription ends, you can log in read-only and export your data.
• For a further 60 days your data is retained offline and can be restored if you return.
• 90 days after your subscription ends, your data is permanently deleted. We send reminders before that happens.

7. Service and support

We aim for high availability but do not warrant uninterrupted service. Support is by email at accounts@getsaral.co.uk. We may update the service continuously; we will not remove a capability material to your use without reasonable notice.

8. Acceptable use

Don’t use Saral to break the law, infringe others’ rights, probe or disrupt the service, or process data you have no right to process. We may suspend accounts that do.

9. Connecting Saral to HMRC

Saral can connect to HM Revenue & Customs on your behalf. It does so only after you authorise it, and it only reads information or checks it — Saral never submits a tax return of any kind (VAT, CIS, PAYE, Corporation Tax or Self Assessment). You file your returns through your own accounting or payroll software.

• VAT (Making Tax Digital). With your permission, given by signing in to HMRC through your business’s or your agent’s Government Gateway account, Saral reads your VAT obligations, liabilities, payments and the returns you have already filed, so you can reconcile them with your books across your group. The permission is read-only; Saral cannot file or amend a return with it.
• CIS subcontractor verification. Saral asks HMRC to verify the subcontractors you engage, using the Government Gateway credentials you provide for that purpose, and records the verification number and deduction rate HMRC returns. Saral does not submit CIS monthly returns.

Our responsibilities

• Use HMRC data only to provide the service to you, keep it within your own billing group, and never sell or share it.
• Hold HMRC access tokens and Gateway credentials only on Saral’s servers: they are never sent to a browser and never shown back in full.
• Send HMRC the fraud-prevention information the law requires with every request, and never invent any of it.
• Show HMRC’s figures as HMRC returned them, and tell you plainly when a request failed rather than showing a blank or a zero.
• Follow HMRC’s Developer Hub terms of use, and stop using an HMRC connection on your request.

Your responsibilities

• Only authorise Saral for businesses you are entitled to act for, and keep your Government Gateway credentials secure.
• File your returns and pay your taxes on time through your own software and HMRC’s services. Saral’s reconciliations and reminders support that work; they do not replace it.
• Check the information Saral shows before relying on it, and tell us promptly if something looks wrong.

You can withdraw Saral’s access at any time by disconnecting HMRC in Saral, or through your HMRC online account. Withdrawing access stops further requests; data already read is handled as described in sections 2 and 6 and in our privacy policy.

10. Liability

Saral supports your accounting processes; it does not replace professional judgement, and you remain responsible for the accuracy of what you file and pay. To the extent permitted by law, our aggregate liability in any 12-month period is limited to the fees you paid us in that period. Nothing limits liability that cannot be limited by law.

11. Changes to these terms

We may update these terms; material changes are notified by email at least 30 days before they take effect. Continuing to use the service after that date is acceptance.

12. Third-party services you connect

Xero, HMRC, Microsoft 365, Companies House, DVLA and any other service you connect are provided under their own terms, which you accept with them directly; Saral uses the access you grant only to provide the service to you and never widens it. You may disconnect any of them at any time from your settings, which revokes Saral’s access at that service and removes the stored credential. Saral never processes payroll and never prepares or files a tax return; those remain the job of your payroll and tax software and of your advisers.

13. Intellectual property and licence

We grant you a non-exclusive, non-transferable licence to use Saral for your own business for the term of your subscription. The platform, its code, designs and documentation remain ours. Your data, and the documents, reports and files you create with the service, remain yours; we claim no rights in them beyond what is needed to provide the service. You may not resell the service, remove our notices, or attempt to extract its source code.

14. Confidentiality

Each of us keeps the other’s non-public information confidential and uses it only for the purposes of these terms, except where disclosure is required by law or a regulator, in which case we tell you first where we lawfully can. Our staff and subprocessors are bound by written confidentiality terms.

15. Suspension

We may suspend access, after notice where practicable, for an unpaid invoice more than 30 days overdue, a serious breach of the acceptable-use rules, or a security risk to other customers. We lift the suspension when the cause is resolved, and the retention ladder in section 6 applies from the end of any unpaid period as if the subscription had ended.

16. Governing law and general

These terms are governed by the law of England and Wales and the courts of England and Wales have exclusive jurisdiction. These terms, the data processing agreement and the published pricing are the whole agreement between us. Neither of us is liable for a failure caused by events outside our reasonable control. You may not assign your subscription without our consent; we may assign it to a successor to the business on notice. If any clause is held unenforceable, the rest stands. Nothing in these terms affects rights that cannot be excluded by law.