Help centre · Accounts
How do I forward an ONS email so Saral picks it up?
Open this screen in Saral/accounts/statutory-surveys
Forward it as it arrived to the address shown beside the title on Statutory surveys (ONS). The sender must be a Saral user — forward from your own Saral address. Saral reads the reference, period, due date and company from the email and never follows a link in it. An email for a survey already found on the ONS account attaches to that row rather than making a second one. If forwarding is awkward, Paste email does the same from the text.
Not what you needed? Inside Saral, ask Kuku (Alt+K) — if it cannot answer, “Ask a human” sends the question to Saral support with the chat attached.