Help centre · Accounts
A supplier has put us on stop — how do I get off hold?
Open this screen in Saral/accounts/credit-control
The held line sits at the top in red. Pay to clear the hold adds that supplier's bills to the open payment run; once the supplier confirms, press Cleared, take off hold. Suggest a run also puts a supplier who has us on stop first.
Not what you needed? Inside Saral, ask Kuku (Alt+K) — if it cannot answer, “Ask a human” sends the question to Saral support with the chat attached.