Help centre · Accounts
How does Ask suppliers to confirm limits work?
Open this screen in Saral/accounts/credit-control
It sends each chosen supplier a short form: are you the right person, does this company hold an account, the limit, terms and status — or whether you offer credit at all. Answers are applied at once and listed under Supplier updates with Undo; not the right person is sent on; an application form offered goes through to Account Opening. Reminders go to those who have not answered (4 and 10 days after unless changed). Every month repeats the ask on the 1st — off unless switched on in Accounts → Settings → Credit Nurture. Nothing is pushed to Xero.
Not what you needed? Inside Saral, ask Kuku (Alt+K) — if it cannot answer, “Ask a human” sends the question to Saral support with the chat attached.