Help centre · Accounts
How do I merge duplicate contacts in Xero from Contact Sync?
Open this screen in Saral/accounts/contacts-harmonisation
Xero's API cannot merge contacts. Duplicates groups families inside one organisation — the survivor, then each other member with its postings and what becomes of it. Do the merge yourself in Xero's own screen (Open the survivor in Xero), then press the button for after you have merged them in Xero, which re-files Saral's side. 'Keep these two apart' stops a pair being proposed again.
Not what you needed? Inside Saral, ask Kuku (Alt+K) — if it cannot answer, “Ask a human” sends the question to Saral support with the chat attached.