Help centre · Accounts
How does “Asking suppliers, and what comes back” work on the Credit & performance page?
Open this screen in Saral/accounts/credit-control
One button sends every chosen supplier a four-step form: are you the right person, does this company hold an account, what are the limit, terms and status — or do you offer credit at all. An answer is applied to the register the moment it arrives, under Supplier updates with Undo; a hold sets the line on stop with what lifts it; not the right person is sent on at once; an application form offered comes through to Opening Accounts. Emailed replies are read the same way where they say something provable, and anything unprovable is pinned for a person. Reminders go to those who have not answered, and Every month repeats the ask on the first. Nothing is pushed to Xero: a limit may be noted on the supplier's record in Xero from the side panel, as a history note, when a person chooses. Where: Credit & performance (/accounts/credit-control).
Not what you needed? Inside Saral, ask Kuku (Alt+K) — if it cannot answer, “Ask a human” sends the question to Saral support with the chat attached.